Q What do I do if I forget my log in details? A Go to Forgot your log in data on right hand of homepage.Enter you e mail address and we will send your login details to your e mail address.Easy!

Q Once I am registered ,are all my details automatically filled in next time I log in and place an order? A Yes,all except credit card details of course which you have to fill in again.Thus when you place a new order with us it’s a VERY QUICK AND EASY PROCESS!!!

Q How much does delivery cost? If you place an order over the phone you will be charged carriage

Q How can I pay no carriage ? If you place an order online over £70 as a consumer or over £125 as a customer online who benefits from one of our special discount rolls you PAY NO CARRIAGE!

Q Where do you deliver to? A Anywhere in mainland U.K.(we reserve the right to issue requote for carriage when we deliver to Ireland/Eire or anywhere else outside mainland UK)

Q How long will it take for my order to arrive? A Within 24-72 hours normally

Q What if you do not have my order in stock? A We will e mail you to inform you if any part of an order is not in stock and will dispatch in stock items immediately

Q How do I pay? With visa/master/maestro credit or debit cards or by COD

Q What is your return policy? A Click here to view link.

Q How do I know this is a safe site? A The site uses a safe SSL connection.

Q How do I remove an item from my cart A Reduce the quantity to zero- click on continue shopping and then return to cart-the item will have been removed

Q Do you price match? A We aim to provide the best value for money-please see our Best price promise page. Click here

Q Who can I talk to? A E mail us as described at info.uk@tennisplanet.com and we will reply asap or phone our call center on 0844 779 0369

Q Can I open an account? A Yes we have accounts set up for volume users. Contact info.uk@tennisplanet.com to find out more information?