Returns

How am I able to return a product?

• For detailed information about our return process and guaranty conditions please click here.
• You are allowed to send the products back within 14 days after receiving them. Please be aware that we will only accept returns for goods  when :
• We have all required documentation requested in return process
• Goods are in their original package with all labels attached
• Goods are not damaged and
• are well packed.

What do I do, if I received a damaged article?

• If you receive a damaged article, please inform us about it as soon as possible.
• We will contact the supplier to figure out if it is a warranty case. After we get an answer from our supplier we will inform you on an ASAP basis. 

What shall I do if I receive the wrong product?

• If you receive any wrong product, please inform our client service by e-mail info.uk@TennisPlanet.com, so that we can send the correct replacement as soon as possible.

What do I have to pay for a return?

• If you are a consumer you have to pay £8.95 for a return.

What happens with my credit note?

• Once a credit note has been raised we will automatically issue a refund for the amount in question as long as there are no other open invoices on your account.