Payment

If you are ordering for the first time at TennisPlanet.co.uk you can chose between the following paying methods:

Via Paypal :

PayPal is an e-commerce business that allows safe payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to traditional paper methods such as cheques or money.
A PayPal account can be funded with an electronic debit from a bank account or by a credit card. The recipient of a PayPal transfer can either request a check from PayPal, establish their own PayPal deposit account or request a transfer to their bank account.
More information : www.paypal.com

Via credit card/ debit card :

Via cash on delivery

The cash on delivery option gives you the chance to pay cash directly to our transport agency. It means that you pay the cost for your order directly to the person who brings you the products.
Please be aware that you have to pay £5.00 extra cost if you choose this cash only payment method.

If you are already a regular client of ours, you can also pay via invoice and via automatic debit transfer system.

Via invoice:

As a good client of ours, you can also pay your orders via invoice.
In the package of the products you will find your invoice. Afterwards you have to transfer the money from your bank account to ours within 10 days.

Via automatic debit transfer system

If you are already a well known client of us, we can also use the automatic debit transfer system.
In this case you give us your bank account data and we will automatically debit the money from your bank account.

If you get a payment reminder from TennisPlanet we have not received the money for your order.
After you have paid for your order, it takes around 5 days until the money is in our bank account.
If you already have paid your money longer than 5 days ago, please contact our customer service, so that we can figure out where the problem lies.
If you contact us, please be prepared to tell us your client or order number, so that we can help you as quickly as possible.
The payment reminder is always sent to your e-mail address that is saved on your client card.

What is 3-D Secure?

3-D Secure is used to make online credit and debit card transactions more secure. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service.
Services based on the protocol have also been adopted by MasterCard under the name MasterCard SecureCode.
3-D Secure adds another authentication step for online payments. The main advantage for cardholders is that there is a decreased risk of other people being able to use their payment cards fraudulently on the Internet.

How does 3-D Secure work?

In most current implementations of 3-D Secure, the issuing bank or its ACS provider prompts the buyer for a password that is known only to the bank/ACS provider and the buyer.
Since the merchant does not know this password and is not responsible for capturing it, it can be used by the issuing bank as evidence that the purchaser is indeed their cardholder. This decreases risk in two ways:
Copying card details, either by writing down the numbers on the card itself or by way of modified terminals or ATMs, does not result in the ability to purchase over the Internet because of the additional password, which is not stored on or written on the card.
Since the merchant does not capture the password, there is a reduced risk from security incidents at online merchants; while an incident may still result in hackers obtaining other card details, there is no way for them to get the associated password.